Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to flag an issue with a free spins offer we've covered? We'd like to hear from you. This page explains how to reach the Top Australia Online Casinos team and what we can help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, keeping in mind Australian time zones when we schedule replies. Please include as much detail as you can — the casino name, the offer in question, or a screenshot if relevant — so we can look into it properly.
What we can help with
- Review accuracy — if a free spins offer, wagering requirement or bonus amount listed on our site no longer matches what an operator advertises, tell us and we'll check it against the current terms.
- General questions — about how we rank casinos, how free spins bonuses typically work, or how to read wagering and expiry conditions before claiming an offer.
- Corrections — licensing details, payment method availability or software provider lists can change; we appreciate readers flagging anything that looks out of date.
- Feedback on operators — if you've had dealings with a casino we cover, your experience helps keep our write-ups grounded and useful for other Australian players.
What we can't do
We're an independent comparison site, not a casino operator, payment processor or regulator. That means we can't process withdrawals, verify your identity documents, resolve account disputes, or issue refunds on anyone's behalf. For account-specific issues — a delayed withdrawal, a bonus that hasn't credited, or a locked account — the right first step is always the casino's own support team, since only they can access your account. Our About Us page explains more about who we are and how the site works.
Concerned about your gambling?
If you or someone you know is finding it hard to stick to spending limits, our Responsible Gambling page lists tools like deposit limits and self-exclusion, along with Australian support services. This is a general information resource rather than a helpline, so please reach out to a dedicated support service if you need immediate assistance.
Site terms and other pages
Questions about how we use the site, editorial independence or our commercial relationships with operators are answered in our Terms and Conditions. If you play at casinos not covered on painthart.com, you may also find our page on Non GamStop Casinos useful background reading, though our main focus remains casinos available to Australian players.
Before you write in
A few quick checks can save time on both sides:
- If your enquiry is about a specific offer, note the casino name and the exact bonus wording — free spins offers and wagering terms vary between operators and can change.
- If it's an account or payment issue, check the casino's own help centre or live chat first, since they hold the details we don't.
- If it's feedback on our content, a link to the page you're referring to helps us find and review it faster.
We appreciate every message, whether it's a correction, a compliment or a question we haven't thought to answer yet on the site.